Returns, Refunds & Exchanges
5 Day Refund Policy
Please contact support within 3 days of receiving your product (the day your product is marked as delivered) to request for a refund.
We only authorize refunds for all products of the following: product received is not as ordered (a different item sent) or the garment cannot be worn due to a defect (eg. malfunction zipper etc.). *
If the item received is not according to your order, we will resend you the correct item or provide a full refund as per your decision.
Refunds are processed within 3-5 business days and you will receive an email confirmation once your refund has been authorized and processed. Please allow an additional 5-10 business days for the refund to show up on your account.
*Please include images of defect in your email to us; a partial to full refund on store credit is provided depending on the degree of defect.
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
- Faulty items damaged/broken or soiled upon arrival.
- Items received in the incorrect size/color.
- Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.
Contact us as soon as possible if you come across any of the above situations.
If for any reason you decide you no longer want the item. You can report it to us within 3 days of receiving it for a partial refund of the item cost.
We will not accept returns in the following conditions:
- Items outside the 30 days warranty time-frame.
- Washed, worn, used or misused items.
- Items under the following categories: Sale, Swimwear, Lingerie, Earrings are not covered by the warranty.
Return Policy (if you are required to return your product for a refund)
- All returned products must be shipped out with a tracking number within 7 days and arrive in the warehouse within 21 days from the day you received the product (the day your product is marked as delivered).
- Returned items must be unworn and unwashed.
- Returned items must have all tags attached to it and be in its original condition.
Note: Return label is not prepaid, therefore, customer is responsible for the return shipping cost.
We do not accept exchanges at this moment.
Did Not Receive Your Order
Please contact us if you did not receive your order within 30 days from your order confirmation email. After 30 days, your order will be marked as closed and we are unable to process any refunds during that time. Please note that orders are strictly non-refundable if your parcel failed to deliver due to "no recipient at time of delivery" or "wrong address entered on the order".
Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 30 calendar days after receiving the garment-it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer's responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.
We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.